DOCUMENT PROCESSING SOFTWARE · PRE-LAUNCH

Refund policy

Updated October 19, 2026

14-day full refund window

For live paid purchases, you may request a full refund within 14 calendar days of the purchase date. This window applies to each one-time processing package, including packages you have started using. Live paid purchases are not yet enabled; this policy will apply when they become available.

How to request a refund

Email 961557845@qq.com with your order or transaction number and a request for a refund, or submit your request through Paddle Buyer Support at paddle.net. Do not send card numbers, security codes or passwords.

Refund processing and processing units

Payments and refunds for purchases made through Paddle are handled by Paddle. Once a refund has been completed, the processing units associated with that purchase will be revoked. The time for funds to appear depends on the payment provider and your bank.

Requests after 14 days

Requests submitted more than 14 calendar days after purchase will be handled under applicable law and Paddle policies. Nothing in this policy limits your statutory consumer rights.

Current sandbox service

Parsefolio currently accepts no real payments. Sandbox transactions do not charge real funds and therefore have no real funds to refund. Sandbox balances have no monetary value.

Request a refund through Paddle Buyer Support ↗ · Email Parsefolio support